FAQs

General

Do you offer a repair and upgrade service?

Currently, we are unable to take on any tech work besides repairs done under warranty.

Will my Product come with a warranty?

All AEG (Electric) RIFs come with a 12-month warranty period.

All Gas and Spring RIFs come with a 6-month warranty period.

All other products 12 months unless stated.

Any Warranties stated longer than above by manufactures will be handled by manufactures and your selfs.

For full Terms and Warranty detials please visit here


If returning a product for repairs under warranty, please include all receipts as proof of purchase for we cannot proceed without confirmation that the product was purchased within its respective warranty period.

Can I purchase a RIF without a UKARA?

If you do not have a valid UKARA, you are still welcome to purchase the RIF of your choosing. However, it must first be sprayed in a bright colour across 50% of its surface area. This will usually include the handguard and stock, or whichever part of the RIFs body is larger.

We offer this service free of charge; most other retailers will charge ~£10.

Ordering

Can I cancel my order?

We will try out best please contact us ASAP, Please note we are unable to cancel once its marked as dispatched.

How can I contact Socom Tactical?

We can be contacted via phone, all of our social media platforms (primarily Facebook and Instagram), email or our new WhatsApp community group.

-Call us: 01252 616868

-Email: Online@socomtactical.net

-WhatsApp community: https://chat.whatsapp.com/LUof2S2ndGcAaK5aWtLiTb

Do you accept credit - such as Klarna and Paypal Pay-in-3?

We accept all of the above payment options. If you would like to make a visit to our store but would prefer to pay via credit, you can place the order online and collect straight away!

Klarna and paypal pay in 3 only available online if you wish to use this please order and choose click and collect

Shipping

Do you ship internationally?

We are a UK-based retailer.

Sadly at the moment we can only offer shipping to the UK Due to high increase in Customs issues.

Can I get free delivery?

All orders over £100 will come with free delivery. Any orders under this amount will be charged £6 for 1-2 day shipping.

How long will it take to receive my order?

The majority of orders placed before 3pm are shipped same Working day, with 1-2 working day delivery (UK mainland only).

Can I track my order?

After purchase, please await a confirmation email that will include a tracking number with the respective courier.

These emails have a habit of ending up in spam inboxes, but if you have not received this email at all within 24 hours, contact us as soon as possible.

You can also view your tracking number in your account

Returns and Refunds

How do I return a product?

We operate a 14-day return policy on all products excluding 'Reduced To Clear' sale items. Please ensure all items are returned within their original packaging and in their original, unused condition.

If an item has been damaged by what is evidently customer use, we are unlikely to issue a full refund.

Please include your Name, Order number and reason in the package with out this it will sit in our warehouse waiting for you to call up complaining as we are unable to magically know who has returned product.

Return Address

Socom Tactical LTD 6 Quantum Business Park Fleet Hampshire GU52 8EA

How long will it take to receive my refund?

Usually all refunds are completed within 3-5 days. If you have still not received your money back within this time, please contact us as soon as possible.